Frequently Asked Questions

Ques: What products do you sell on smkart.shop?

Ans: We offer a diverse range of products spanning categories such as electronics, fashion, home decor, beauty, and more. Explore our website to discover our extensive collection.

Ques: How can I place an order?

Ans: Placing an order is simple! Navigate our website, select your desired products, and proceed through the checkout process. No account creation is required.

Ques: What payment methods do you accept?

Ans: We accept various payment methods, including credit/debit cards, net banking, and Cash on Delivery (COD) for your convenience. Rest assured, our payment processes are secure and reliable.

Ques:How can I track my order?

Ans: Once your order is shipped, you will receive a tracking number via email. Track your order using this number on our "Track Your Order" page. For further assistance, reach out to our support team.

Ques: How long will it take to receive a tracking number?

Ans: We have a next day dispatch policy, so all orders are allocated the tracking numbers within 24 hours.You will receive the tracking number on your email address. You can also contact us to get the tracking information.

Ques: Will I receive a confirmation number when I place my order?

Ans: Yes, all customers will receive confirmation after placing their orders on their emails instantly. (NOTE: Please contact us if you don't receive one within 12 hours)

Ques: What is Your Return and Refund Policy?

Ans: We offer a hassle-free 5-day return window. If you're unsatisfied with your purchase, you can request a return, and upon approval, receive a full refund. Detailed information is available in our Return and Refund Policy.